The MTA claimed that the best measure of customer experience is not whether an express bus is on time, but whether service is evenly spaced. The audit also said the MTA received over 650 complaints from riders about late express buses in five months in 2014. Waits for late buses ranged from six minutes to as long as 28 minutes. Over a two-month period, 19 express buses left before the scheduled departure time.Įxpress buses typically did worse in the evening commute when riders make their way home, the audit found - more than half of all late buses were during that rush period. They were behind schedule about 36 percent of the time.
The Comptroller’s Office studied 12 express routes and found that Staten Island’s X1 and X17 buses ran the latest. MTA management needs to wake up and work with drivers and riders so that these buses are more reliable.”Įxpress buses missed the mark 31.3 percent of the time, even though the MTA gives them a 5-minute cushion before deeming them late. “A missed bus could mean a missed opportunity, lost wages or missed time with children. “This is more than just a statistic,” said Comptroller Scott Stringer. The MTA’s “fast” buses run behind schedule about a third of the time, according to a new city comptroller audit. Just because they call it “express” doesn’t mean it will get you to work on time. How Jordan Neely's subway encounter took a deadly turn with fatal chokehold NYC hasn't 'failed' like San Fran, but we can't let our guard downīiden administration allows NY’s traffic congestion pricing plan to move forward The article elaborates on each of the variety of proposed changes-from new and simplified routes to stop consolidation.NYC's mental-health failure: Letters to the Editor - May 8, 2023 The proposed changes will now face a second round of public engagement, conducted at community board and neighborhood meetings throughout 2017. "Eleven routes will go to Midtown and eight will travel to downtown Manhattan, where riders can transfer to local buses or the subway."Īccording to the article, the MTA began an evaluation of bus service on Staten Island two years ago, in July 2015, which included public engagement.
"The network redesign is comprised of 19 routes that will serve nearly all existing Staten Island express bus riders," adds Sanders. "The average end-to-end route running time would be cut by about 20 minutes under the concept," according to a Metropolitan Transportation Authority (MTA) presentation to the editorial board of the Staten Island Advance earlier this week. "Staten Island express buses will travel directly to and from Midtown or lower Manhattan, routes will be combined and underused stops will be eliminated," explains Sanders of the proposed plan.
Anna Sanders reports on a "drastic plan" to overhaul express bus service on Staten Island.
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